Our Services · FirStep Management Consulting & Measurement Solutions that match your ambitions and make a real difference
Ten specialized services in measurement and evaluation, building standards and systems, and developing capabilities and studies. We tailor each service to the organization’s reality and goals, and deliver it with clear, practical outputs.
Three areas that cover the whole development journey
From measuring reality, to building systems and standards, to developing capabilities and supporting decisions.
Measurement and Evaluation
We measure the performance of organizations, people and professionals with reliable scientific tools.
Standards and Institution Building
We build the standards, structures and methodologies that organize work and control its quality.
Development and Studies
We develop capabilities and prepare the studies and proposals that support your decisions.
From your need to the right service
Choose what your organization needs, and we show you the services closest to it.
Every service with clear outputs
Each service has a proven method and defined outputs that the organization receives and works with.
Organizational Performance Evaluation
We measure the whole organization against its goals, indicators and excellence standards with sound scientific methods, and link the results to standard performance indicators that reflect quality and impact, so the organization knows where it stands and what to improve first.
- Diagnosis of the current situation from data, interviews and documents
- A key performance indicator (KPI) framework built for the organization
- Comparison with standards and best practices
- A gap report and an improvement plan with clear priorities
Individual Performance Evaluation
We measure the performance of employees and leaders with fair tools linked to the tasks and competencies of each job. All our tools rest on accredited international psychometric methods, for high accuracy and reliability.
- Behavioral and technical competency frameworks for each job level
- Reliable psychometric assessment and measurement tools
- Individual and group reports on strengths and areas to develop
- Results linked to individual development plans
Benchmarking and Standards Development
We build the standards, frameworks and controls that organize the work and unify how it is done, then calibrate actual performance against them, for governing standards that raise efficiency and create a consistent, sustainable operating model.
- Clear standards and verification indicators for each area
- Procedure manuals, policies and operating controls
- Conformity assessment tools and audit templates
- An implementation and follow-up plan for compliance
Organizational and Human Capacity Building
We identify training needs precisely, then design, deliver and measure development programs, with expertise that reflects the highest international standards of training management and brings real, lasting impact on people and the organization.
- Training needs analysis for the organization and its people
- Tailored development programs and learning paths
- Professional training content and trainee assessment tools
- Measuring the impact of training on performance
Building Structures and Systems
We design organizational structures, systems and policies that clarify roles, authority and workflows, building integrated, modern systems that give organizations stable operations.
- A well-studied organizational structure that fits the goals
- Job descriptions and a clear allocation of authority
- Internal regulations, systems and policies
- Documented procedures and process maps
Specialized Professional Assessments
We build professional tests and assessments that measure the competence of practitioners in a specific profession. Our teams combine academic and technical expertise for reliable, practical assessments that reflect real professional work and support licensing and accreditation decisions.
- Job analysis and the competencies to be measured
- Test blueprints and reviewed item banks
- Piloting the test and checking its validity and reliability
- Setting the cut score and supporting licensing decisions
Professional Diploma Documents and Programs
We design professional diplomas end to end: from the needs study and learning outcomes to study plans, courses and assessment tools, with a design that makes the program ready for accreditation and easy to run, balancing strict standards with ease of use.
- Program document and learning outcomes
- Study plan and course descriptions
- Assessment tools and success criteria
- Accreditation readiness file and operating guide
Technical Proposals for Complex Projects (and Cost Estimates)
We prepare technical and financial proposals for tenders and complex projects, from reading the terms of reference to the work plan and cost estimate, with a “compliance first, excellence always” approach that raises your chances of winning and makes sure you can deliver what you promise.
- Analysis of the terms of reference and a full compliance matrix
- Methodology, work plan and timeline
- Team structure and resources
- Cost estimate and financial proposal
Economic Feasibility Studies (Development and Entrepreneurial)
We prepare feasibility studies for development and entrepreneurial projects covering the market, technical and financial aspects and risks, with practical results that combine financial accuracy with a clear operating path, for confident investment decisions.
- Market, demand and competition study
- Technical and operational study
- Financial model, break-even and return
- Risk and scenario analysis
Operational and Development Methodologies
We turn the best way of working into documented, step-by-step methodologies that the team applies with confidence: “ready to run” methodologies that combine strict standards with flexibility and shorten the road from design to impact.
- A documented methodology with its stages, inputs and outputs
- Operating guides, templates and ready-to-use tools
- Clear roles and responsibilities for each stage
- Team training and indicators to follow it up
Internationally accredited programs and digital transformation services
Training programs accredited with international professional certificates and licenses, and consulting services that enable organizations and leaders to lead digital transformation and create lasting impact.
Not sure which service fits?
Tell us what your organization needs, we will suggest the best fit, and reply within one business day.